The rules of the agreement between you and us when you buy. Written to be understood first time.

Who is selling

This shop is operated by [registered company name], tax ID [NIF/CIF], registered at [full registered address]. Contact email: maisonamourstore@gmail.com.

Prices and taxes

All prices are shown in euros and include Spanish VAT. Shipping costs are calculated and shown before you pay, never after.

For shipments to the Canary Islands, Ceuta and Melilla, the price is shown without mainland VAT, and import taxes and paperwork may apply on arrival, payable by whoever receives the parcel.

If we spot an obvious pricing error (a missing zero, say), we tell you before anything is made, and you can either confirm at the correct price or cancel with a full refund.

How the order is formed

• You choose the piece, its options and the personalisation details.
• You pay. You receive a confirmation email with your order number.
• The order goes to the workshop in the next batch. Until it does you can cancel at no cost; after that the text is already being cut.

What you send us to personalise

When you send us a photo, a name or a line to engrave, you confirm you have the right to use it. In practice: the photo is yours, or you have permission from whoever is in it.

We do not make pieces carrying content that infringes third-party rights, registered trade marks or copyrighted characters, nor offensive or illegal content. If your order falls into that category, we cancel it and refund you in full.

We use your photo solely to make your order. We don't publish it or pass it to anyone other than the workshop that makes the piece. We delete it 90 days after delivery unless you ask us otherwise.

Payment

We accept credit and debit cards and whatever methods appear in the payment gateway at the time of purchase. Payment is processed through certified providers; at no point do we store or see your full card details.

Timescales and liability

The times published in Shipping and delivery times are good-faith estimates based on how the workshop and the carriers actually behave. We are not liable for delays caused by strikes, customs, extreme weather or other causes outside our control, but we do give you the option to cancel with a full refund when a delay exceeds 10 working days.

Our liability for any incident is limited to the value of the order.

Changes and applicable law

We may change these terms. The version that applies to your purchase is the one published on the day you placed the order.

These terms are governed by Spanish law. For any dispute, if you are a consumer, the courts of your place of residence have jurisdiction.